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MyExamCloud Refund Policy

Thank you for choosing MyExamCloud for your learning needs. We strive to provide a satisfactory experience for our users and ensure you are content with our products and services.

By purchasing a product from MyExamCloud, you agree to our Terms of Use, Privacy Policy, and this Refund Policy. This policy applies exclusively to individual users purchasing courses and subscriptions. The terms outlined here are not applicable to business clients or any companies/organizations.

Refund Policy Overview

Important Note

Purchases made during special sales periods, such as Black Friday, Christmas, or New Year, or any deals offering a 40% or greater discount are non-refundable. Additional coupon codes cannot be applied during these sales periods.

Refund Policy for Specific Products

Video Courses, Practice Tests, and Hands-On Labs

If you are not satisfied with our video courses, practice tests, or hands-on labs, refunds are available under the following terms:

Refund Criteria and Duration

Duration After Purchase Refund Value
On or before the 3rd day of purchase 100% Refund
Between the 4th and 6th day of purchase 50% Refund
On or after the 7th day of purchase No Refund
Exam failure (must be requested within 7 days of exam result) 100% Refund

Conditions Where Refunds Are Not Processed

  • If you have passed the actual certification exam from the official vendor (e.g., Oracle, Python Institute, AWS, Azure, Google) and accessed MyExamCloud practice tests or training materials.
  • If you cannot provide acceptable proof of exam failure (e.g., email from the vendor, scorecard).
  • If your purchase is more than 5 months old.

Subscription Plans

Refunds for subscription plans are available under the following terms:

Refund Criteria for 1-Year Subscription

Duration After Purchase Refund Value
On or before the 3rd day of purchase 100% Refund
Between the 4th and 29th day of purchase 50% Refund
On or after the 30th day of purchase No Refund

How to Initiate a Refund Request

To request a refund, please email sales@epractizelabs.com with the following details:

  • Registered Email Address: The email address used to access MyExamCloud.
  • Email Subject: “Request for Refund.”
  • Details: Reason for the refund, order details, and any feedback.
  • Attachments: Include relevant proof or documents (if applicable).

Refund Processing Time

All refunds and cancellations will be processed within 10 business days from the date the request is received and approved. Refunds will be credited back to the original payment source.

For further assistance, feel free to contact our support team.